Frequently Asked Questions
Shopping Information
How can I contact customer support?
Feel free to reach out to our friendly customer support team via email at info@hawakifashion.com or through our Contact Us page.
What is Hawaki?
Hawaki is an online fashion store specializing in modest clothing for women. Our collection includes a range of stylish and comfortable apparel that adheres to modesty guidelines, and most importantly. Looks stunning.
How do I place an order?
To place an order, follow these steps:
Browse our website and select the items you’d like to purchase.
Add the selected items to your cart.
Proceed to checkout and provide your shipping details.
Complete the payment process.
What are your shipping options?
Hawaki Fashion provides complimentary next-day delivery within Dubai. Additionally, complimentary shipping to other Emirates across the UAE typically takes 2 to 3 days.
What is your return policy?
We want you to be satisfied with your purchase. If you’re not happy with an item, you can return it within 7 days of receiving it. Please refer to our detailed Return Policy for more information. After inspection, we will issue your replacement or refund.
Do you offer international shipping?
Yes, we ship internationally! Shipping costs and delivery times may vary based on the destination. Please check our International Shipping section for details.
Are your products ethically sourced?
Yes, we prioritize ethical sourcing and work with suppliers who share our values. Our commitment is to provide high-quality, modest clothing while maintaining ethical standards.
Payment Information
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options.
Order Returns
Can I cancel my order?
You can cancel an order by contacting us on our instagram page. @hawakifashion. Preferably before the item is shipped.
What is your return policy?
We want you to be satisfied with your purchase. If you’re not happy with an item, you can return it within 7 days of receiving it. Please refer to our detailed Return Policy for more information. After inspection, we will issue your replacement or refund.